Terms of Use

Upon completion of your order you accept the following terms, as well as those relating to the management of your personal datapayment terms and shipment terms.


Almost all of our products are readily available, except for special orders and prints with custom logos. In case a product is not immediately available you will be able to choose if you prefer to modify the order or put it on hold until it is ready to receive.


The prices on our online store are valid ONLY for online orders, cash and do not take under consideration special taxation exempts that may be in place for public sector agencies. Product prices are subject to change without notice, but not if your order has been finalized.

In our e-shop you will find most of our company's products, as well as contact forms for special orders and custom prints. These prices refer to small quantities (up to 10 pieces). For larger quantities or special orders (in terms of size or custom logos) please contact us in order to receive a customized offer.

Payment and Shipment Options: 

Your order will be shipped 2-10 days after its completion (Special orders or orders with destination abroad may take up to 14 days). You can see details about the terms and the shipping cost by following this link.

The payment method depends on the shipping method you have chosen. You can see details about the terms and time of confirmation of your transaction by following this link.

Order Cancellation:

The customer has the right to cancel the order. If it has not been shipped yet, there is no order cancellation charge. In case payment has already been made, a refund will be made by our company within 3 working days. In case of cancellation of the order after sending it, see below the terms of return.

For custom orders you may be asked to pay a deposit before production starts. In case of cancellation of your order after the production has started, this deposit will not be refunded. 

Order Return:

Before each shipment we carefully check our products. For custom orders, we send drafts to the e-mail address you provided when completing your order, and we proceed with the production only after your written approval.

Nevertheless, you have the right to withdraw and return the product for any reason, within 14 days from the issuance of the receipt or invoice. In this case you are not charged with additional shipping or return costs (in case of sending by courier please send us the parcel and the sales document by Geniki Taxydromiki noting 'Recipient's Charge') and you can request either replacement and resending, or refund ( it will be executed 2-5 working days after we receive the products). The products should be in the condition you received them without signs of use and wear.

After the end of the 14 calendar days, you reserve the right to return defective products for 3 months from the issuance of the receipt or the invoice. In case you consider one of our products as defective or not corresponding to the advertised appearance or function, you must send it to us at your own expense. If the product proves to be defective due to construction, then you can request replacement of the product or full refund of the amount you paid. If the product proves to be defective, then you will be reimbursed for shipping costs. In case the product does not prove to be defective then it will simply be returned to you.

Defective is considered a product that arrives in the hands of the consumer broken / worn or a product in which the print does not correspond to the product chosen or the draft approved in writing by the customer in terms of size, color or subject of printing. However, it is not considered defective if it has been misused or maintained as defined here. Indicatively, it is mentioned that the lifespan of the flags should be estimated at approximately 3-6 months if used correctly. This includes:

  •  Subduing the flag in the evening.
  • Avoid exposing the flag in bad weather (wind stronger than 6 Beaufort, heavy rain, etc). Rain adds weight to the flag and strains the fabric and the stitches.
  • Secure the free flying of the flag, without it being blocked by trees, pillars, cables and other obstacles. Obstacles that hinder the flying of the flag will weaken stitches and fabric.
  • The stitching at the fly end of the flag will be the first part to wear. You may re-stitch the flag to prolong its life.